Cross-Functional · Framework · Intermediate · Saves 25+ hours
Vendor Performance Review Framework
A framework for reviewing vendor performance.
What's included
- Performance Metrics
- Service delivery
- Quality metrics
- Responsiveness
- Innovation
- Review Process
- Review cadence
- Data collection
- Feedback delivery
- Performance Issues
- Issue identification
- Remediation process
- Escalation criteria
Best used when
- Quarterly vendor reviews
- Renewal decisions
- Performance issues
- Relationship optimization
Why this is Gold
Vendors need accountability. This framework creates it.
The template
The Template
VENDOR PERFORMANCE
Performance Review Template
VENDOR PERFORMANCE REVIEW
VENDOR: _______________
Review period: _______________
Reviewer: _______________
DELIVERY PERFORMANCE:
| Metric | Target | Actual | Status |
|--------|--------|--------|--------|
| On-time delivery | __% | __% | ☐G ☐Y ☐R |
| Quality (defects/issues) | <__ | __ | ☐G ☐Y ☐R |
| SLA compliance | __% | __% | ☐G ☐Y ☐R |
SERVICE PERFORMANCE:
| Metric | Target | Actual | Status |
|--------|--------|--------|--------|
| Response time | __ hrs | __ hrs | ☐G ☐Y ☐R |
| Resolution time | __ hrs | __ hrs | ☐G ☐Y ☐R |
| Support satisfaction | __/5 | __/5 | ☐G ☐Y ☐R |
RELATIONSHIP:
| Factor | Rating (1-5) | Notes |
|--------|--------------|-------|
| Communication | | |
| Proactivity | | |
| Problem resolution | | |
| Innovation | | |
OVERALL SCORE: _____/100
Status: ☐ Exceeds ☐ Meets ☐ Below expectations
Performance Discussion Agenda
VENDOR REVIEW MEETING
AGENDA:
1. Review period performance summary (10 min)
2. Highlights and achievements (10 min)
3. Issues and concerns (15 min)
4. Upcoming priorities (10 min)
5. Action items (5 min)
OUR FEEDBACK:
What's working: _______________
What needs improvement: _______________
Request: _______________
THEIR FEEDBACK:
How can we be a better customer? _______________
ACTION ITEMS:
| Action | Owner | Due |
|--------|-------|-----|
| | | |
| | | |
Performance Remediation
| Performance Level | Action |
|---|---|
| Exceeds expectations | Consider expanding relationship |
| Meets expectations | Continue, minor improvements |
| Below expectations | Formal improvement plan |
| Critical issues | Consider replacement |
Frequently asked questions
What is the Vendor Performance Review Framework?
A framework for reviewing vendor performance.
Who is the Vendor Performance Review Framework for?
It is built for Cross-Functionals and their teams working on Vendor Management. The AI coach adapts it to your company, stage, and goals.
How long does the Vendor Performance Review Framework take to use?
It saves roughly 25+ hours versus building from scratch. Our AI coach can tailor the framework to your situation in minutes, then hand you a step-by-step plan.
Is the Vendor Performance Review Framework free?
Yes. You can read the full framework and start getting coached through it for free. Sign in to save your tailored version and track your next steps.
How does the AI coach help with the Vendor Performance Review Framework?
The coach teaches you the framework, asks a few questions about your business, tailors the framework to you, and gives you measurable next steps to execute.