CMO · Toolkit · Intermediate · Saves 45+ hours
Slack/Discord Community Management Kit
An operational kit for managing Slack or Discord communities.
What's included
- Setup and configuration guide
- Channel structure best practices
- Onboarding workflow
- Engagement programming
- Moderation guidelines
- Automation setup
- Metrics tracking
Best used when
- Running Slack/Discord community
- Managing daily operations
- Onboarding members
- Scaling community
- Maintaining engagement
The template
The Template
CHANNEL STRUCTURE
Recommended Channels
| Channel | Purpose | Who Posts |
|---|---|---|
| #welcome | First touchpoint | Bot/mods |
| #introductions | New member intros | Members |
| #announcements | Official updates | Admins only |
| #general | Main discussion | Everyone |
| #resources | Shared resources | Everyone |
| #help | Support/questions | Everyone |
| #off-topic | Non-work chat | Everyone |
| #feedback | Community input | Everyone |
Channel Naming Convention
#[category]-[topic]
Examples:
#learn-marketing
#share-wins
#discuss-industry
ONBOARDING WORKFLOW
Automated Welcome
Welcome to [Community], [Name]!
Here's how to get started:
1. Introduce yourself in #introductions
2. Read our guidelines in #rules
3. Check out #resources for helpful content
4. Ask questions in #help
Tag @moderator if you need anything!
First Week Engagement
| Day | Activity |
|---|---|
| 0 | Welcome message |
| 1 | Prompt to introduce |
| 3 | Resource share |
| 5 | Check-in DM |
| 7 | Invite to participate |
ENGAGEMENT PROGRAMMING
Daily Activities
| Day | Activity | Example |
|---|---|---|
| Mon | Question prompt | "What's your focus?" |
| Tue | Resource thread | Curated links |
| Wed | Member spotlight | Interview |
| Thu | Office hours | Live Q&A |
| Fri | Wins thread | Share successes |
AUTOMATION SETUP
Essential Bots
| Bot | Purpose |
|---|---|
| Welcome bot | Greet new members |
| Moderation bot | Auto-filter spam |
| Scheduling bot | Post reminders |
| Reaction roles | Self-assign roles |
MODERATION
Response Protocol
| Issue | Response |
|---|---|
| Spam | Delete + warn |
| Off-topic | Move + redirect |
| Conflict | DM + mediate |
| Repeat offender | Timeout/ban |
METRICS
| Metric | How to Track |
|---|---|
| Active members | Platform analytics |
| Messages/week | Platform analytics |
| Response time | Manual or bot |
| Retention | Join vs leave rate |
Frequently asked questions
What is the Slack/Discord Community Management Kit?
An operational kit for managing Slack or Discord communities.
Who is the Slack/Discord Community Management Kit for?
It is built for CMOs and their teams working on Social Media. The AI coach adapts it to your company, stage, and goals.
How long does the Slack/Discord Community Management Kit take to use?
It saves roughly 45+ hours versus building from scratch. Our AI coach can tailor the toolkit to your situation in minutes, then hand you a step-by-step plan.
Is the Slack/Discord Community Management Kit free?
Yes. You can read the full toolkit and start getting coached through it for free. Sign in to save your tailored version and track your next steps.
How does the AI coach help with the Slack/Discord Community Management Kit?
The coach teaches you the framework, asks a few questions about your business, tailors the toolkit to you, and gives you measurable next steps to execute.