Gold by MangoMagic

CMO · Playbook · Intermediate · Saves 35+ hours

Journalist Relationship Management

A playbook for building and maintaining relationships with journalists and editors.

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What's included

  • Relationship Strategy
    • Publication prioritization
    • Journalist identification
    • Relationship goals
  • Relationship Building
    • Initial outreach
    • Value-first engagement
    • Ongoing touchpoints
    • Exclusive management
  • Relationship Management
    • Contact database
    • Interaction tracking
    • Relationship scoring
    • Coverage tracking
  • Best Practices
    • Pitch etiquette
    • Response handling
    • Relationship repair
    • Long-term nurturing

Best used when

  • Building a media relations program from scratch
  • Improving coverage outcomes
  • Training PR team on relationship building
  • Tracking and maintaining journalist relationships

Why this is Gold

PR coverage comes from relationships, not press releases. This playbook builds the relationships that get coverage.

The template

The Template

PUBLICATION PRIORITIZATION

Tier Classification

Tier Definition Examples Investment
1 - Must Win Industry-defining publications, large audience WSJ, NYT Tech, TechCrunch High - regular touchpoints
2 - Important Strong reach, relevant audience Industry trades, business pubs Medium - monthly touchpoints
3 - Opportunistic Niche but relevant, building reporters Blogs, newsletters, podcasts Low - pitch-based

Publication Mapping Template

Publication Tier Audience Key Beats Our Relevance

JOURNALIST IDENTIFICATION

Research Checklist

JOURNALIST RESEARCH CHECKLIST

FOR EACH TARGET JOURNALIST:

☐ Recent articles (last 6 months)
  Topics covered: _______________
  Companies mentioned: _______________
  Writing style: _______________

☐ Social media profiles
  Twitter handle: _______________
  LinkedIn: _______________
  Posting frequency: _______________
  Topics of interest: _______________

☐ Contact information
  Email: _______________
  Preferred contact method: _______________

☐ Relationship history
  Previous interactions: _______________
  Coverage of us: _______________
  Coverage of competitors: _______________

☐ Notes
  What they care about: _______________
  Pet peeves: _______________
  Best time to reach: _______________

Journalist Database Template

Name Publication Beat Email Twitter Last Contact Relationship Score Notes
☐ Cold ☐ Warm ☐ Strong

RELATIONSHIP BUILDING STRATEGIES

Initial Outreach Approaches

Approach When to Use Template
Offer Value Always "I noticed you're covering [topic]. I have [data/source/insight] that might help."
Respond to Article They wrote something relevant "Your piece on [topic] was interesting. [Thoughtful comment]. Happy to be a resource on [angle]."
Expert Introduction Building long-term "I work with [Expert] who knows [topic] deeply. Happy to introduce whenever useful."
Conference Connect Events "I'll be at [event]. Would you have time for a coffee/brief chat about [topic]?"

Initial Outreach Template

Subject: [Topic] resource / quick intro

Hi [Name],

I've been following your coverage of [topic/beat] - your recent
piece on [specific article] [genuine, specific compliment].

I'm [Name] at [Company]. We're working in [relevant space] and I
thought we might be useful as a resource for future stories on
[specific topics].

Not pitching anything specific - just wanted to introduce myself
and offer to be helpful if you're ever working on [topics].

Would you be open to a quick intro call? Or feel free to just
keep me in mind for future stories.

[Your name]

VALUE-FIRST ENGAGEMENT

Ways to Add Value

Type Description Frequency
Share relevant news Send interesting articles/data (not yours) Monthly
Make introductions Connect them with sources (not yours) When relevant
Provide background Explain industry context, no strings As needed
React to their work Thoughtful engagement on social/email Regularly
Event invitations Invite to relevant events Quarterly
Early access First look at news (not always exclusive) Major news

Value-Add Email Examples

SHARING RELEVANT NEWS:
"Hi [Name], saw this [article/report/data] and thought of your
coverage of [topic]. No pitch - just thought it might be useful
for a future piece."

OFFERING BACKGROUND:
"Hi [Name], I know you're working on [topic]. Happy to provide
some background context if helpful - completely off the record,
no pitch. Let me know if useful."

REACTING TO THEIR WORK:
"Hi [Name], your piece on [topic] was great - particularly
[specific point]. [Thoughtful comment/question]. Always enjoy
your coverage."

ONGOING TOUCHPOINT CADENCE

By Relationship Tier

Journalist Tier Touch Frequency Type of Touch
Tier 1 (Key) Monthly Mix: coffee, calls, social engagement
Tier 2 (Important) Quarterly Calls, event connections, check-ins
Tier 3 (Building) As relevant Pitch-based, social engagement

Annual Relationship Calendar

Month Activity Purpose
January Coffee/calls with Tier 1 Set annual priorities
March Pre-conference outreach Event connections
June Mid-year check-ins Maintain relationships
September Industry event connections Face time
November Year-end stories Holiday planning coverage
Ongoing Pitch-based outreach News-driven

EXCLUSIVE MANAGEMENT

When to Offer Exclusives

Situation Recommendation
Major funding Offer to Tier 1 business/tech
Significant product Offer to key industry pub
Breaking news Wide release (no time for exclusive)
Strong relationship Reward loyal journalists
Building relationship Invest in new target

Exclusive Protocol

EXCLUSIVE MANAGEMENT RULES

1. Only offer true exclusives - don't double-dip
2. Be clear on terms (timing, scope)
3. Keep your word on embargo
4. Let journalist pick timing within reason
5. Have backup plan if declined

EXCLUSIVE OFFER SCRIPT:
"I have news I think would work well for [publication]. Before
I share details, I wanted to offer an exclusive - are you
interested? The timing would be [window]. Let me know and I'll
send over the details."

RELATIONSHIP TRACKING

Contact Log Template

JOURNALIST CONTACT LOG

Journalist: _________________
Publication: _________________

DATE | TYPE | TOPIC | NOTES | FOLLOW-UP
-----|------|-------|-------|----------
     |      |       |       |
     |      |       |       |
     |      |       |       |

RELATIONSHIP NOTES:
• Topics of interest: _______________
• Preferences: _______________
• Best practices: _______________
• Avoid: _______________

Relationship Health Scoring

Score Definition Indicators
5 - Strong Reliable coverage, proactive contact They reach out to us
4 - Good Regular positive coverage Respond to most pitches
3 - Warm Some coverage, responsive Take meetings, some coverage
2 - Developing Few interactions, potential Opened relationship
1 - Cold No relationship No response, no history

RELATIONSHIP REPAIR

When Relationships Go Wrong

Issue Response
Didn't deliver on promise Apologize immediately, over-deliver next time
Bad coverage Don't react emotionally, ask for correction if factual
Missed deadline Take responsibility, provide alternative
Exclusive leaked Investigate internally, apologize, offer future exclusive
Over-pitched Back off, wait for relevant news

Recovery Email Template

Hi [Name],

I wanted to reach out about [situation]. [Take responsibility -
no excuses].

Here's how I'm making it right: [Specific action]

I value our relationship and want to ensure this doesn't impact
our ability to work together. Let me know if there's anything
else I can do.

[Your name]

Frequently asked questions

What is the Journalist Relationship Management?

A playbook for building and maintaining relationships with journalists and editors.

Who is the Journalist Relationship Management for?

It is built for CMOs and their teams working on PR & Communications. The AI coach adapts it to your company, stage, and goals.

How long does the Journalist Relationship Management take to use?

It saves roughly 35+ hours versus building from scratch. Our AI coach can tailor the playbook to your situation in minutes, then hand you a step-by-step plan.

Is the Journalist Relationship Management free?

Yes. You can read the full playbook and start getting coached through it for free. Sign in to save your tailored version and track your next steps.

How does the AI coach help with the Journalist Relationship Management?

The coach teaches you the framework, asks a few questions about your business, tailors the playbook to you, and gives you measurable next steps to execute.