Cross-Functional · Framework · Intermediate · Saves 30+ hours
Content Governance Framework
A framework for governing documentation content.
What's included
- Governance Structure
- Ownership model
- Approval processes
- Quality standards
- Content Lifecycle
- Creation
- Review
- Update
- Retirement
- Quality Management
- Review cadence
- Quality criteria
- Audit process
Best used when
- Scaling documentation
- Maintaining quality over time
- Multiple content contributors
- Large content libraries
Why this is Gold
Ungoverned content becomes outdated. This framework maintains quality.
The template
The Template
CONTENT GOVERNANCE
Content Ownership Model
CONTENT OWNERSHIP
OWNERSHIP LEVELS:
Executive sponsor: _______________
- Sets content strategy
- Resolves escalations
Content lead: _______________
- Manages content program
- Enforces standards
Content owners: [by area]
- Create and maintain content
- Review on schedule
| Content Area | Owner | Backup |
|--------------|-------|--------|
| Processes | | |
| Technical docs | | |
| Onboarding | | |
| Policies | | |
| FAQs | | |
Content Lifecycle
CONTENT LIFECYCLE
1. CREATE
☐ Need identified
☐ Owner assigned
☐ Draft created
☐ Review completed
☐ Published
2. MAINTAIN
☐ Review schedule set
☐ Usage tracked
☐ Feedback collected
☐ Updates made
3. REVIEW (Every ___ months)
☐ Still accurate?
☐ Still relevant?
☐ Still being used?
☐ Update or retire?
4. RETIRE
☐ Decision documented
☐ Redirects set (if needed)
☐ Archive completed
☐ References updated
Content Quality Standards
| Criteria | Requirement |
|---|---|
| Accuracy | Reviewed within 6 months |
| Completeness | All sections filled |
| Clarity | No jargon, clear language |
| Findability | Proper titles and tags |
| Ownership | Owner listed |
Content Audit Template
CONTENT AUDIT
AUDIT DATE: _______________
AUDITOR: _______________
CONTENT AREA: _______________
CONTENT INVENTORY:
| Page/Doc | Last Updated | Owner | Status |
|----------|--------------|-------|--------|
| | | | ☐ Current ☐ Outdated ☐ Retire |
| | | | ☐ Current ☐ Outdated ☐ Retire |
| | | | ☐ Current ☐ Outdated ☐ Retire |
AUDIT FINDINGS:
Current: ___ pages
Needs update: ___ pages
To retire: ___ pages
ACTION PLAN:
| Content | Action | Owner | Due |
|---------|--------|-------|-----|
| | | | |
Frequently asked questions
What is the Content Governance Framework?
A framework for governing documentation content.
Who is the Content Governance Framework for?
It is built for Cross-Functionals and their teams working on Documentation. The AI coach adapts it to your company, stage, and goals.
How long does the Content Governance Framework take to use?
It saves roughly 30+ hours versus building from scratch. Our AI coach can tailor the framework to your situation in minutes, then hand you a step-by-step plan.
Is the Content Governance Framework free?
Yes. You can read the full framework and start getting coached through it for free. Sign in to save your tailored version and track your next steps.
How does the AI coach help with the Content Governance Framework?
The coach teaches you the framework, asks a few questions about your business, tailors the framework to you, and gives you measurable next steps to execute.